Terms & Conditions
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
We are not a large hotel with huge resources nor able to offer a full time reception. We are a family owned and managed Country Inn with Bed & Breakfast Accommodation.
We need to take a short break after serving customers at lunchtime and this explains why we may not be automatically available to greet you at check-in, if before 5pm. If you require check in before 5pm, please arrange this with us in advance and we will be pleased to assist.
When the Pub is closed after service at night, we go home, we are not available on site to assist you. An emergency mobile number is provided in the Guest Information folder and a copy is provided in every bedroom. Please respect the little free time we have available to sleep and only contact us out of hours only in a real emergency. Thankyou.
You must be at least 16 years old to make a reservation.
Rooms are subject to availability and The Staff of Life has the right to refuse any booking for any good reason.
You will need to provide your credit or debit card details to secure your reservation. Guests are required to pay for accommodation to confirm their booking.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss.
Check in and Check out times
Guests may usually check in after 5pm, or earlier but only if arranged with us in advance of your planned arrival. This is because we may be closed to give us a break from work after serving customers at lunchtime.
Guests will be asked to complete our booking in form upon arrival. Overseas guests will also be asked to provide their identity card / passport details. Acceptable forms of identification are a passport, driving licence, ID card or police warrant card.
On departure, guests must vacate their rooms and check out no later than 10am to allow the room to be cleaned and prepared for other guests. Failure to do so will entitle The Staff of Life to charge you for an additional night. Please remember to leave your entrance and room keys on departure.
The price you pay is the price quoted to you at the time you make your reservation and this includes breakfast.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.
Meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. All other meals and extras must be paid for separately.
We will try to inform you of any price increase but The Staff of Life reserves the right to charge the up to date room price.
Please contact us on 01332 862479 for an up to date room price.
If the room price has increased by the time of your stay, you will be entitled to cancel your booking without charge.
The Staff of Life does not allow the selling on of rooms at an inflated price to others and in such circumstances bookings will be automatically cancelled.
The Staff of Life reserves the right to increase the price of rooms for specific dates and for special events.
The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults and two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you.
Children under 16 are not permitted to stay with us unless a parent or guardian is also staying in the hotel.
Non smoking rooms
All our rooms at The Staff of Life are strictly no smoking rooms. Evidence of smoking within our premises will incur a charge of £150.
Room bookings and payments
The Staff of Life will not accept a booking without a credit/debit card payment.
All bookings must be paid in full at the time of booking, regardless of the duration of your stay.
The value of any extra’s, meals and drinks will be payable on departure.
You authorise that your card may be used to settle costs incurred throughout your stay should you leave without paying.
You authorise that your card may be used to cover costs for damage, missing items or further charges reported after your departure. Notification will be sent with details of payments taken.
We accept payments by cash or credit/debit card. We no longer accept payments by cheque.
Minimum Stay Requirement
Depending upon the date you wish to stay, you will be advised that a minimum period of stay will be required. In this event, you will be required to pay for the full value of your stay to allow us to confirm your booking.
If a guest cancels a booking, The Staff of Life reserves the right to apply the following cancellation charge, unless the room/rooms can be resold:
1. If a cancellation is received before 3 days of the check in date, then 50% of any balance due is payable immediately. This amount will be refunded later if the room/rooms can be resold.
2. If a cancellation is received with less than 72 hours’ notice, then the full balance of any amount due is payable in full by the date of the original check in date. This amount will be refunded later if the room/rooms can be resold.
3. If a guest has already arrived and would like to depart early, then 50% of any balance due is payable on departure, together with any amount owed for extra’s, meals and drinks. This amount will be refunded later if the room/rooms can be resold (excluding any amount paid for extra’s, meals and drinks).
Our right to cancel
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
1. You do not pay us when you are required to do so; or
you break the contract between us in any way.
2. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
1. If you have already paid for your room, we will refund your payment to you; or
2. If you have not yet paid for your room, you will not have to make any payment to us.
Except as described above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
Directions can be found online, www.thestaffoflife.co.uk
The Staff of Life reserves the right to refuse a guest entry and accommodation if management considers the guest to be under the influence of drink or drugs, inappropriately dressed or behaving in a threatening or abusive or similar inappropriate behaviour. In these circumstances a refund will not be made.
The Staff of Life’s expectations of you (and your group)
You must not:
Smoke anywhere inside our premises. This includes the smoking of e-cigarettes. To do so will result in a £150 fine;
When the Pub is open to customers for meals and drinks, dogs are welcome in our Snug with their owners. We do accept dogs In Room 6 when confirmed during the reservation process. Assistance dogs are welcome;
Bring any potentially dangerous or hazardous materials or equipment onto our premises;
Use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
Tamper with any fire alarms or emergency equipment;
Remove, damage or destroy or interfere with any other equipment or property;
Use any of the technology provided by The Staff of Life to download or access any unlawful or obscene material; or
Cause unreasonable disturbance to our other guests or any of our staff and management.
If you or your group cause damage or loss of any kind to or within the premises, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to The Staff of Life on demand the amount required to make good or remedy such damage or loss.
You irrevocably agree that such amounts due can be paid using the credit card details you provided during the reservation process.
You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any or our rooms for sale either on its own or as part of a combined offer. The Staff of Life will not honour any reservations made in this way and does not accept any liability for doing so.
If you or your group cause damage to The Staff of Life, other guests or their property, or otherwise breach any of our terms and conditions, we reserves the right to:
Cancel your reservation with immediate effect and (if appropriate) eject you from the premises;
Retain all sums paid by you and/or charge you the full amount of your reservation; and/or
Refuse future reservations from you and/or refuse you entry to our premises.
We will not be liable for any refund or compensation in such circumstances.
The Staff of Life would like to ensure that all our guests have a peaceful and enjoyable stay with us. We respectfully ask all our guests to respect each other’s stay with us.
We may ask you and anyone else in your party to leave immediately if your behaviour is considered by us to be inappropriate, likely to cause harm to other guests, to our staff or management, or is likely to breach our terms and conditions.
In these circumstances, no refunds will be given. We have the right, either during your stay or after your stay, to recover from you the costs of any of the following:
Any compensation we may pay to others including our guests, the full value of any loss or damage to our property or accommodation, any other costs, charges or fees that we may incur resulting from your action or inaction and from any breach of this policy.
Please note that by staying with us you expressly agree to abide by the terms of this policy.
We welcome well behaved dogs at The Staff of Life. Bedroom 6 is located on the ground floor with its own private entrance and is available when you stay with your dog. There is a £15.00 supplement and in all instances, this must be pre-authorised by us before arrival.
Children under the age of 14 years are not permitted at the bar but are welcome to eat in the dining areas provided they are supervised by an adult.
Children are not allowed in the dining areas after 10pm.
Please note that we do not accept stag and hen parties.
In exceptional circumstances we reserve the right to alter or cancel your booking.
We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice. Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. By providing information about you and your booking group when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
This contract formed when we confirm your reservation is between you and us when your payment is made. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
Loss of income, sales or revenue;
Loss of business;
Loss of profits or contracts;
Loss of anticipated savings;
Loss of data;
Loss of reputation and/or goodwill;
Wasted management or office time
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at The Staff of Life. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at The Staff of Life.
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.